Top quality hotel managers' perspectives on smart technologies: an exploratory study

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dc.authoridYağmur, Yenal/0000-0002-9273-9122
dc.authoridYAGMUR, YENAL/0000-0002-9273-9122
dc.authoridKILIC, Gul Damla/0000-0002-6564-6385
dc.authorwosidYağmur, Yenal/AEF-7850-2022
dc.authorwosidYAGMUR, YENAL/ACH-4736-2022
dc.contributor.authorYağmur, Yenal
dc.contributor.authorDemirel, Altan
dc.contributor.authorKılıç, Gül Damla
dc.date.accessioned2024-08-20T20:29:21Z
dc.date.available2024-08-20T20:29:21Z
dc.date.issued2024
dc.departmentAntalya Belek Üniversitesien_US
dc.description.abstractPurposeThe main purpose of the study is to reveal the hotel managers' perspectives strategies, and predictions on smart technologies, and their expectations for current staff and potential staff to be employed in the future.Design/methodology/approachA qualitative research approach was used to reveal the internal perspectives of managers to determine their Smart Tourism (ST) perspectives. With the snowball sampling method, face-to-face interviews were conducted with 16 senior hotel managers working in a 5-star hotel in Antalya. The data obtained were carried out with inductive content analysis and descriptive analysis from qualitative research analysis methods.FindingsIn this study, hotel managers' broad perspectives on ST were discussed in depth and presented comprehensively. Managers' perceptions of smart technologies are classified in terms of aggregate dimensions and themes. Among the most important findings, rapidity/quickness, managing/holistic assessment, standardization, harmony/integration-coordination and experience-memory, defined as the crossroads of total dimensions or the heart of smart technologies, were identified as the most important themes. In addition, Stylos et al. (2021), another important finding is the classification of technologies used in top-quality hotels, based on the conceptual framework for smart technologies presented in the literature.Practical implicationsThe effective and efficient use of technology, its internalization and openness to technology provides important advantages in hotels such as increasing revisits and satisfaction, providing loyalty and reducing costs. Thus, the perceptions, practices, strategies and prediction of senior managers working in high-level hotels about ST provide valuable data to other hotels that want to survive in the competition.Originality/valueFrom a theoretical point of view, this study is valuable in that it deals with the ST perceptions of senior managers with an exploratory research approach. Managerially, the research findings offer valuable contribution about the attitudes, trends, forecasts and expectations of senior managers working in high-level hotels towards ST.en_US
dc.identifier.doi10.1108/JHTI-09-2022-0457
dc.identifier.endpage1531en_US
dc.identifier.issn2514-9792
dc.identifier.issn2514-9806
dc.identifier.issue3en_US
dc.identifier.scopus2-s2.0-85150935996en_US
dc.identifier.scopusqualityQ2en_US
dc.identifier.startpage1501en_US
dc.identifier.urihttps://doi.org/10.1108/JHTI-09-2022-0457
dc.identifier.urihttps://hdl.handle.net/20.500.14591/115
dc.identifier.volume7en_US
dc.identifier.wosWOS:000954746900001en_US
dc.identifier.wosqualityN/Aen_US
dc.indekslendigikaynakWeb of Scienceen_US
dc.indekslendigikaynakScopusen_US
dc.language.isoenen_US
dc.publisherEMERALD GROUP PUBLISHING LTDen_US
dc.relation.ispartofJournal Of Hospitality And Tourism Insightsen_US
dc.relation.publicationcategoryMakale - Uluslararası Hakemli Dergi - Kurum Öğretim Elemanıen_US
dc.rightsinfo:eu-repo/semantics/closedAccessen_US
dc.subjectSmart technologiesen_US
dc.subjectSmart tourismen_US
dc.subjectSmart hotelen_US
dc.subjectHotel managersen_US
dc.subjectAntalyaen_US
dc.titleTop quality hotel managers' perspectives on smart technologies: an exploratory studyen_US
dc.typeArticleen_US

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